Shipping Policy

Effective Date: 26 March 2026
Last Updated: 26 March 2026

Thank you for shopping with Jewelriq. We aim to deliver your order safely and on time.

1. ORDER PROCESSING TIME

All orders are usually processed within 1–3 business days after order confirmation.

Orders are not typically processed on:

  • Sundays
  • Public Holidays
  • Special non-working days

In case of high order volume or unexpected delays, processing may take slightly longer.

2. SHIPPING TIME

Estimated delivery timelines:

  • Within India: 3–7 business days
  • Remote / Special locations: 5–10 business days

Please note that delivery timelines are estimates and may vary depending on:

  • Courier partner
  • Weather conditions
  • Location serviceability
  • Public holidays
  • Unexpected logistics delays

3. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed at checkout.

We may also offer:

  • Free shipping on selected products
  • Free shipping above a certain cart value
  • Promotional shipping offers from time to time

4. ORDER TRACKING

Once your order is shipped, you may receive:

  • A shipping confirmation email
  • A tracking link / tracking ID
  • Courier details (if available)

Tracking updates may take some time to reflect after dispatch.

5. INCORRECT ADDRESS / DELIVERY ISSUES

Customers are responsible for entering the correct:

  • Name
  • Phone number
  • Shipping address
  • PIN code

If incorrect shipping details are provided, we may not be responsible for failed or delayed delivery.

6. DELAYED SHIPMENTS

While we try our best to ensure timely delivery, delays may occur due to:

  • Courier issues
  • Weather conditions
  • Operational delays
  • High demand periods
  • Force majeure events

We are not liable for delays caused by third-party logistics partners after dispatch.

7. UNDELIVERED / RETURNED ORDERS

If an order is returned back to us due to:

  • Incorrect address
  • Customer unavailable
  • Delivery refusal
  • Repeated failed delivery attempts

then re-shipping charges may apply.

8. DAMAGED PACKAGE ON DELIVERY

If you receive a package that appears tampered with or damaged:

  • Do not use the product immediately
  • Take photos/videos
  • Contact us within 48 hours of delivery

9. CONTACT FOR SHIPPING QUERIES

For any shipping-related questions, contact us at:

Email: [ritwikrd87450@gmail.com
Phone/WhatsApp: [ ]