Refund, Return & Cancellation Policy

Effective Date: 26 March 2026
Last Updated: 26 March 2026

At Jewelriq, we strive to deliver quality products and a smooth shopping experience.
Please read our Refund, Return & Cancellation Policy carefully before placing an order.

1. NO RETURN / NO REFUND POLICY

All purchases made on Jewelriq are final.

We do not accept returns, exchanges, or refunds for any products once an order has been placed and delivered, except in cases where the customer receives:

  • a wrong item
  • a damaged product
  • a defective product

No refund or return will be provided for any other reason.

2. NON-RETURNABLE / NON-REFUNDABLE ITEMS

The following items are strictly non-returnable and non-refundable:

  • Pendants
  • Necklaces
  • Wallets
  • Card Cases
  • Belts
  • Fashion Accessories
  • Sale / Discounted Items
  • Customized or Special-Order Items (if applicable)

Once purchased, these items cannot be returned or refunded unless they are damaged, defective, or incorrect upon delivery.

3. EXCEPTIONS (ONLY IF ITEM IS WRONG / DAMAGED / DEFECTIVE)

If you receive:

  • a wrong product
  • a damaged product
  • a defective product

you must contact us within 48 hours of delivery.

To process such cases, you must provide:

  • your Order Number
  • clear photos / videos of the product
  • photos of the packaging
  • a brief explanation of the issue

After verification, Jewelriq may offer one of the following at its sole discretion:

  • Replacement
  • Store Credit
  • Partial or Full Refund (only in exceptional approved cases)

Note: Approval of any such request will be completely subject to our internal verification and review process.

4. NO REFUND / RETURN WILL BE GIVEN FOR

We do not provide returns, refunds, or exchanges for:

  • Change of mind
  • Personal dislike / preference issues
  • Size, style, or expectation mismatch
  • Slight color difference due to lighting or screen settings
  • Delay caused by courier / logistics partner
  • Incorrect or incomplete shipping address provided by customer
  • Refusal to accept the order after dispatch
  • Failure to read product description before purchase

5. ORDER CANCELLATION POLICY

Orders can only be canceled before dispatch.

Once an order has been:

  • confirmed,
  • packed, or
  • shipped,

it cannot be canceled.

If you wish to cancel your order, please contact us immediately after placing it.

6. FAILED / DUPLICATE PAYMENTS

If:

  • your payment is deducted but the order is not confirmed, or
  • you are charged more than once for the same order,

please contact us immediately.

After verification, eligible failed or duplicate payments will be refunded to the original payment method within 5–7 business days.

7. RETURN SHIPPING / REPLACEMENT SHIPPING

If a case is approved due to our error (wrong, damaged, or defective product), Jewelriq may decide whether:

  • a replacement will be sent, or
  • return shipping will be required

based on the nature of the issue.

We reserve the right to determine the appropriate resolution in each case.

8. CONTACT US

For any issue related to your order, you can contact us at:

Email: [ritwikrd87450@gmail.com]
Phone / WhatsApp: [ ]

Please include the following details when contacting us:

  • Order Number
  • Full Name
  • Issue Description
  • Photos / Videos of the Product